What we click
Do your chat and text buttons report when a shopper opens them?
Opening chat is a start. Sending a message is a lead. We check the first on every free check. The second only with your permission.
What we click
- Live Chat and Text Us buttons
- Chat windows that open on their own are noted
What we saw on a real store
On one Mazda store, 4 of 4 chat and text buttons were counted. No message was sent.
Who to call when it misses
Your chat vendor, such as CarNow or Gubagoo.
What the free check does not test
- Sending a chat
- Sending a text
Not tested is not a failure.
Other things we click
See what your reports are missing.
Paste your site. The free check shows what missed, what still counts, and what we did not test.